Privacy policy

PrimeFibre Privacy Policy

Last Updated: 25 March 2026

1. Introduction and Commitment to Privacy

PrimeFibre is committed to protecting your privacy and ensuring that your personal information is collected and processed in a transparent, lawful, and secure manner. This policy outlines our practices regarding the collection, use, and safeguarding of your data in accordance with the Protection of Personal Information Act (POPIA) and other relevant South African legislation.

2. Information We Collect

To provide high-quality internet services and comply with legal requirements, we collect the following categories of personal data:

  • Identity and Contact Details: Full name, ID/passport number, physical address, email address, and telephone numbers.
  • RICA Documentation: Valid identification and proof of residence as required by the Regulation of Interception of Communications and Provision of Communication-Related Information Act.
  • Financial Information: Banking details for direct debit order mandates and credit referencing information.
  • Technical and Usage Data: IP addresses, device identifiers, and network traffic metadata required to maintain network integrity and troubleshoot connectivity issues.

3. Purpose of Data Processing

We utilize your information for the following specific purposes:

  • Service Provisioning: Facilitating installations and maintenance with Fibre Network Operators (FNOs) like OpenServe or MTN.
  • Billing and Administration: Processing payments via Netcash/DebiCheck and managing your account.
  • Legal Compliance: Meeting RICA obligations and assisting law enforcement when served with a valid legal order.
  • Communication: Sending service-related updates, technical alerts, and (with your consent) marketing materials regarding new products.

4. Data Sharing and Third Parties

PrimeFibre does not sell your personal data to third parties. However, we may share information with:

  • FNOs and Contractors: Shared only with your consent for the express purpose of installing or repairing lines at your premises.
  • Payment Processors: Such as Netcash (Pty) Ltd for secure transaction handling.
  • Credit Bureaus: For credit assessment and reporting in the event of continuous payment defaults.
  • Regulatory Bodies: Such as ICASA or the Information Regulator, as required by law.

5. Data Security and Retention

We implement robust technical and organizational measures to protect your data against unauthorized access, loss, or destruction.

  • Retention: Personal information is retained only as long as necessary to fulfill the purpose for which it was collected or as mandated by law.
  • Safeguarding: All usernames, passwords, and One-Time Pins (OTPs) are the responsibility of the user to safeguard, though PrimeFibre takes reasonable steps to secure the network environment.

6. Use of Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and remember your preferences. You may manage your cookie settings through your browser at any time.

7. Your Legal Rights

Under POPIA, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we update or correct inaccurate or out-of-date information.
  • Objection: Withdraw your consent for specific processing activities, such as direct marketing.
  • Complaint: Lodge a complaint with our internal support team or directly with the Information Regulator if you believe your rights have been infringed.

8. Contact Information

For any privacy-related inquiries or to exercise your data rights, please contact us:

  • Legal Entity: PrimeFibre
  • Physical Address: 51 Aerodrome Road, Strand, Cape Town, Western Cape, 7140b, South Africa
  • Business Email: info@primefibre.co.za
  • Business Phone: 068 292 5500