Contact Us
PrimeFibre: Expert Support & Connectivity Assistance
At PrimeFibre, we prioritize your connectivity by providing dedicated expert teams to assist you at every stage of your digital journey. Whether you require technical troubleshooting, billing clarity, or are looking to explore new business partnerships, our professionals are committed to ensuring a stable and high-quality experience.
Key Benefits:
- Multi-Channel Accessibility: Connect with us instantly via WhatsApp or Email for streamlined assistance across all service tiers.
- Specialized Expertise: Our support is divided into dedicated departments, Technical, Billing, and Sales ensuring you speak to a specialist every time.
- Seven-Day Technical Coverage: Access technical and billing support seven days a week, including public holidays, to maintain your business continuity.
- Professional Escalation: Following ISPA best practices, we provide clear paths for resolving complex queries to ensure no request goes unanswered.
Ways to Contact Us:
- Email: info@primefibre.co.za
- WhatsApp: 068 292 5500
Support Hours:
| Department | Monday – Friday | Saturday | Sunday / Public Holidays |
|---|---|---|---|
| Sales Support | 9:00 AM – 5:00 PM | 9:00 AM – 2:00 PM | Closed |
| Technical Support | 9:00 AM – 6:00 PM | 9:00 AM – 6:00 PM | 9:00 AM – 6:00 PM |
| Billing Support | 9:00 AM – 7:00 PM | 9:00 AM – 6:00 PM | 9:00 AM – 6:00 PM |
Important Technical Details: All support requests are logged and tracked to ensure compliance with our commitment to service quality. For new installations, please note that activation typically occurs within 3 to 5 working days following a confirmed order and is subject to network coverage availability. RICA registration is mandatory for all SIM-based mobile and fixed wireless services.